I just heard of them last week through a deal I saw on Facebook. They were offering refurbished Kindle Fires for an unbelievable deal. Two of my kids (who always use my Kindle Fire) would love to have one of their own. Checkout for Cowboom was through Amazon, so I figured if there was a problem, Amazon would be helpful. I ordered two and they arrived three days later and LOOK BRAND NEW! I am so excited! I will definitely be using them in the future. Everything about my transaction was great! I can't wait for Christmas morning!